Connect consumption and balances
Link a selected meter to the correct customer account. Make recorded usage and available credit understandable for residents and the operating team.
Usage. Balance. Confidence. / Kenya & Africa
A clearer way to manage prepaid water.
Give residents and operators a clear view of water consumption and account balances. MajiSure helps design prepaid water metering around your customer accounts, payment arrangements and day-to-day service responsibilities.
Discuss your projectMajiSure / Connected water
- 01Confirm the supply and customer account model
- 02Select compatible meters and payment arrangements
- 03Pilot top-ups, usage records and supported control
- 04Train operators and communicate the service policy
Start with the real challenge
Make the operating
picture clearer.
A prepaid water system needs more than a meter. Account mapping, reliable top-ups, clear balance information and an agreed support process all matter when people depend on the supply.
What the service supports
Plan a practical top-up process
Agree the supported payment or token workflow, payment reconciliation and customer support. Confirm compatibility during the pilot rather than assuming every payment channel is included.
Use control responsibly
Supported valve-equipped meters can manage supply under authorised operating rules. Establish exception handling, reconnection procedures and the service policy before deployment.
Prepare for your audit
A useful conversation
starts with your site.
Bring your customer count, current collection method, supply schedule and customer support arrangements. We review the selected meter, payment workflow and operating requirements with your team.
Good questions. Clear answers.
Before you begin.
Does every smart meter support prepaid water?
No. Prepaid operation depends on the meter, account platform and payment workflow selected for the project. The pilot establishes compatibility before a wider rollout.
Can we keep postpaid accounts too?
A project can be designed around different account models where the selected system supports them. The team confirms the account rules and reporting requirements during the audit.
What happens if a payment or connection is delayed?
Agree a documented exception and customer support process before launch. How readings, tokens, balances and valve commands behave during an interruption depends on the selected equipment and configuration.
Built around real places
Explore your application.
Read our practical guidesYour site. A practical next step.
Let’s make water
work better.
Tell us about your property, connections and current setup. Start with an operational audit and a proposal grounded in your site.